The Mobile Body Scanner is super easy to use! All you'll need is a smartphone. Here's how it works:

1. After placing your order, we'll send you an email with instructions on how to access the Mobile Body Scanner (no need to download another app).

2. Follow the on-screen instructions on how to properly set up your smartphone.

3. The Mobile Body Scanner will snap two photos of you to gather your body measurements. Takes ~30 seconds.

4. We'll receive your measurements data and use it to digitally design your custom-made jeans!

We safely store all of our customer data and would never. ever share it with a third party. However, we completely respect your privacy concerns. If you don't feel comfortable using the Mobile Body Scanner, it's no problem at all! You also have the option of using our step-by-step measuring videos so that you can virtually measure yourself in the comfort of your own home.

Nothing to fear, it's a normal part of life! If your jeans no longer fit perfectly, send them back to us and we'll make you a new pair (made to your new measurements) at 40% off. It's really that simple.

Important: remember to update your measurements in your profile so we can make your new perfect pair!

Currently, we can make our jeans up to a 58" waist size (approximately a 5XL). The reason we are limited is due to the width of the fabric we currently source, but we are in the process of sourcing fabric that can accommodate larger widths so no one gets left out! 

For first-time customers who order more than one pair of custom jeans, we always make one pair first (whichever one you choose), ensure it fits perfectly, then go ahead and make the remaining pairs expedited. This is because each pair is 100% custom, so we want to make sure they fit perfectly first!

If you are a repeat customer and order more than one pair, we will make all pairs in your order and ship them together.

Yes, we have successfully cloned several jeans for our customers!

Just shoot us an email at support@neemsjeans.com letting us know you'd like to duplicate your jeans and we'll provide our mailing address so you can send them to our team. And don't worry -we will NOT need to take apart your existing pair of jeans.

Yes, absolutely! We have done a variety of custom jean styles in the past for our customers (i.e. bell bottoms, flare) upon special request.

Just shoot us an email at support@neemsjeans.com letting us know the specific custom style you'd like (pictures are always helpful!), and we'll achieve your dream jean style.

Yes! Neems participates in a variety of in-person events, including corporate gatherings, pop-up markets, and private fittings. At these events, guests are fitted for custom jeans or denim shorts tailored perfectly to their body. Whether it's a large corporate event or a small, intimate pop-up, our team brings the full Neems experience directly to you. To inquire about booking Neems for your next event, please contact us at support@neemsjeans.com.

All-in-all, about 2-3 weeks. That's about half the time than the standard for made-to-measure.

Each pair is uniquely crafted to your body measurements and individually inspected for quality. Once completed, they are shipped to you for free using 2-3 day shipping (if ordering within the United States). If you're ordering internationally, please select the shipping service you would like us to use.

We ship to most places in the world (sorry Antarctica). Customers ordering in the United States get free shipping on all orders. Customers ordering internationally have the option to select the shipping service they'd like.

Send us an email to support@neemsjeans.com with "URGENT change shipping address" in the email subject. If your jeans haven't been shipped, we will try our best to accommodate your request!

We're sure you're going to love your Neems jeans and the fact you'll never have to pick a size for jeans again.

Like to try things with no risk? We've got you covered. Our Neems G(wear)antee let's you try your Neems jeans for 14 days with no worries at all. If anything is not perfect, we'll fix it right away. If our jeans aren't for you, send them back and get a full refund (just pay the return shipping). We'll try to not be too sad.

Refunds will be issued 2-3 business days after we receive the returned product.

Shoot us an email at support@neemsjeans.com with a request for a return and we'll provide you with a return label.

The trial period begins the day your custom jeans are delivered.

We totally understand that life events can get in the way of getting to know your new custom jeans! Send a request for a 1-3 day extension to support@neemsjeans.com before your 7-day trial period ends.

We believe in our product so much that the try before you buy program is here to stay.

Unfortunately, the Try Before You Buy Program is exclusively for U.S. customers at this time. Be on the look out for more offers for our international community soon!

Yes - only 1 pair of men's or women’s custom jeans. Only 1 order with the code per person. Of course, no limits on purchases without the code!

Shoot us an email at support@neemsjeans.com for a pre-paid shipping label.

We’re thrilled to offer free alterations to ensure your jeans are absolutely perfect :) Simply email support@neemsjeans.com to request an alteration. Note that you must keep the product if you make an alteration.